Privacy & Policy
Ride and Drive Car Rental is committed to safeguarding your privacy. We do not rent or sell our customer database or newsletter subscriber list to third parties. We do not share customer information in ways different from what is disclosed in this statement.
Collection of Data
We collect certain personally identifiable information from you in certain areas of our web sites for a limited number of specific purposes. These purposes include assisting you with reserving, renting and leasing motor vehicles, providing information concerning car sales, ride-sharing, fleet services, conducting other transactions, and providing you with other information and opportunities and services that may be of interest to you. We ask for your name, email address, birth date, birth place, name, maiden name, company name, license date, license issue, home address, home town, home zip code, home country code, residence, telephone number, job. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. We require that you obtain a user name and password to log on to certain portions of our web site. We gather this information from our web site and share this with our licensees who will provide you the vehicle.
When you rent a vehicle, we will also record information that details your rental (e.g. where you rented the vehicle, where and when you returned the vehicle, type of vehicle and other information related to the vehicle).
You may choose not to provide some of your Personal Information to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.
IP Addresses: Ride and Drive Car Rental uses IP addresses to analyze trends, administer our web site, and help diagnose problems with our servers. IP addresses are also used to gather broad demographic information and to prevent, investigate, and take actions in the case of suspected fraud or abuse.
Other Information: We may also request other personally identifiable information from you, or you may affirmatively provide us with information. As a general matter, we try to limit the information we gather to the minimum information we need to perform the applicable services and to improve your customer experience. If you send an e-mail to our web site or otherwise affirmatively provide us with information beyond what we request, we will treat such information as having your consent to collect, retain and use the information for purposes reasonably associated with the purpose for which you provided the information. For example, we may retain a copy of the e-mail and any personally identifiable information you may have supplied in the e-mail with respect to a customer service question to help us evaluate our service, train our employees and provide better service to our customers.
How collected information is used
We use the information we collect for the following purposes:
* assisting you with reserving, renting, purchasing and leasing motor vehicles
* providing information concerning car sales, ride-sharing and fleet services
* conducting other transactions
* servicing your account with us and responding to your questions
* providing you with discounts, coupons, offers and other information and opportunities and services that may be of interest to you
* assisting us in providing better products and services (for example, we may contact you to assist us in evaluating the performance of our staff, to assess the quality of product and service received and to help us improve our Web Site, facilities and services), and
* compiling statistics and analysis about our customers use of our Web Site, products and services, which statistics are only used internally to enable use provide better customer service and products to you and other customers in the future.
If you choose to receive newsletters, information you provide may be used to send you e-mails about special offers, promotions or other information. Again, if you choose to receive newsletters, our business partners may use the information you provide to send you e-mails about special offers, promotions or other information. You have the right to change this option and don't receive any special promotions, offers or other information requested from Ride and Drive Car Rental at all times.
We also use collected information to learn more about how visitors use our web site and to measure areas of interest in order to provide features and improve the functionality of our web site.
Aggregate, anonymous information (information that is not personally identifiable) obtained from the operation of our web site is also used to help us operate and maintain our site, study traffic patterns and generally learn about the usage of our Web Site. We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other purposes.
With whom the information may be used
Except for the following exceptions, we will not knowingly authorize the disclosure of your personally identifiable information gathered from this Web Site to third parties without your consent. First, we may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, customers or other users of our Web Site, or anyone else who could be harmed by such activities. Second, we may disclose user information when we believe in good faith that such disclosure is required by applicable law. Third, we may disclose user information to business partners and/or third parties, subject to confidentiality agreements, for administrative or other business purposes, as is necessary to facilitate on-line transactions or to maintain and improve our services.
Aggregate information (without personally identifiable information) may be used for internal business purposes, marketing purposes or shared with business partners for Ride and Drive Car Rental's business purposes.
We do not collect any sensitive information about you (i.e., personal information specifying racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information pertaining to personal or intimate details of an individual's life).
Ride and Drive Car Rental does not solicit personal information from children. We abide by the United States Children's Online Privacy Protection Act and will not knowingly collect personally identifiable information from children under age 18. We recommend that parents actively participate in their children's use of the Internet.
Choices you can make about your information
We give you a set of choices about the collection, use and distribution of your information. For example, you must affirmatively request to receive e-mail from us, our business partners concerning information about special offers, promotions and new features, products and services. Ride and Drive Car Rental will at all times provide you with the opportunity to remove yourself from any Ride and Drive Car Rental e-mail list (Newsletters).
We will give you an opportunity to opt-out of the gathering of your personally identifiable information, specific uses of your personally identifiable information and any marketing promotions in accordance with the procedures set out in the section below, "My Account." By adjusting the settings in your browser, you can refuse to accept cookies or give yourself the opportunity to accept or reject cookies, or receive notice of cookies. Software programs are available that block cookies. Refusing cookies may impinge or block altogether your user experience by eliminating personalization or other features.
We are very concerned with the security of your personally identifiable information and try to provide secure transmission of your information from your PC to our servers. For certain transactions on certain of our Web Sites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information transmitted over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect the security of your data, in electronic and paper form, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data. For example, we restrict access to non-public personal information about you to employees, business partners who need to know that information to provide products and services and/or to facilitate requests by you for special offers, promotions and other information. The use of this information is limited by, as applicable, governing law and non-disclosure or confidentiality agreements.
If you have a user name and password for any of the features on our Web Site, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will not ask you in an unsolicited telephone call or e-mail for your password. In addition, you should take reasonable precautions when using a computer that is not your own or in a public setting.
Change in terms
Laws of GREECE, state law or the laws of other countries may govern our collection and use of information. To the extent these laws are applicable, we will comply with applicable privacy and data laws.
By accessing the Web Site or by entering into a rental agreement with us, or with our Licensees, and by giving us your personal details, you are agreeing to the collection, storage and processing of your personal information by Ride and Drive Car Rental.
More specific lease terms regarding the processing of personal data:
The lessee provides his explicit and free consent to the processing of his personal data by the company. The personal data processed by the company are those provided by the lease agreement or any telephone/online reservation of the customer and include information particularly about the identification, the residence, the postal/telephone/electronic communication, the driving license, tax information on pricing (tax identification number, tax office, VAT, company data), data regarding the customer's credit/debit card as well as data related to the lease of the car (duration, km, point of delivery and pick-up, etc.).
The processing of the lessee's personal data consists in collecting, recording and storing them in an electronic or physical manner and in their use for the smooth execution of the lease, the fulfillment of the obligations and rights stemming from the lease, the proper pricing, the payment and the processing of the payment, the claims arising out of the insurance contract, the fulfillment of the tax or other legal obligations of the company, the legal claims of the company (e.g. in case of incorrect / false statements made by the lessee, in case of breach of the terms hereof, in the event of an accident), the evaluation of the lessee's solvency with regard to previous leases, the collection of statistical and historical data of the leases for the purpose of analyzing and improving the provided services. The retention period of personal data does not exceed the necessary reasonable time and is linked, where appropriate, to the legitimate purpose of the processing and the legal or contractual context in question, and in any case does not exceed a period of 20 years.
Personal data are not forwarded to third parties unless it is necessary in the above cases, such as the transmission of billing data and credit/debit cards to banks, accident data to insurance companies, billing data to the state (tax office), the details of the lease and the lessee to the court of law, the competent authorities and the relevant civil servants or legal representatives for the company's legal claims or when there are suspicions of a criminal offense, statistical data (anonymous) to companies dealing with strategic analysis and planning, etc.
The use of the lessee's personal data to inform him about offers and services (e.g. sending advertising messages from G. VLACHOPOULOS SA directly or through an external service provider of such services) is permitted only if the lessee has explicitly consented to this. The lessee may at any time request (by sending an e-mail or letter by fax or mail to the following address) the interruption of the processing of his/her personal data for such promotional/advertising purposes.
The lessee states that he has read the company’s policy with regard to personal data processing and security (posted on its website and available in paper format at its offices) and that he has been informed of his rights with regard to the processing of his personal data, and that particularly has, under certain legitimate conditions, a right to get informed of and access the data, the right to rectification/erasure, the right to limit processing, the right to object to processing, the right to data deletion (right of deletion), the right to data portability, the right to withdraw his consent at any time, without prejudice to the lawfulness of the processing based on consent prior to its revocation, the right to lodge a complaint with a supervisory authority (Personal Data Protection Authority).
Communication - exercise of rights:
In order to get informed of and exercise his rights, the lessee can communicate in writing with the company and its legal representative and CEO, G. Vlachopoulos, to the e-mail firstname.lastname@example.org or via the telephone in the number (0030)2310600024.