FAQ

Online Booking: Easily reserve your car rental directly on our site. Just choose your travel destination in Greece, select your desired rental dates and times, and click “Continue Booking.” Browse through our selection of car categories and models to find the perfect match for your needs. Fill in your basic details -name, phone number, email, and arrival dates- to finalize your booking in just a few minutes.

Phone Booking: If online booking isn’t your preference, you can book your rental car over the phone for a personal touch. Dial 0030 2310 600024, and our friendly reservations team will assist you swiftly. We’re available Monday to Friday from 08:30-20:00 and Saturday from 09:00-17:00 to help make your booking experience as smooth as possible.

The process for receiving your rental car depends on your arrival destination. At Thessaloniki airport, for instance, our experienced staff will greet you with a sign bearing your name. During winter, the greeting takes place inside the arrivals’ hall, while from spring onwards, we’ll meet you at the designated meeting point just outside arrivals. Our driver will then escort you to our nearby offices, a brief 8-minute journey from Thessaloniki Macedonia Airport. For destinations other than Thessaloniki, we will provide you with specific instructions to ensure a smooth meetup with our driver. Should you have any questions or require further assistance regarding the pickup process, please don’t hesitate to contact us.

To get your rental car, follow these simple steps upon arrival at our offices:

• Our skilled team will quickly and efficiently prepare your car rental contract in just five minutes.
• You will need to present two documents: a valid driving license and proof of identity (either a National ID or passport).

Please note the driver requirements:

• The driver must be at least 23 years old but not older than 75.
• New drivers should have held a valid driving license for a minimum of 2 years.

The payment process for your rental car is simple and direct:

• Upon signing the contract at our offices, located at our headquarters in Thessaloniki airport, you can pay using cash or credit/debit card.
• There are no additional deposit fees for any payment method. You only pay the agreed amount from your reservation.

For locations outside Thessaloniki, or for certain car models at the Thessaloniki station, it’s necessary to have a credit card in the driver’s name. A specific amount will be held as a guarantee, varying according to the car category. This guarantee is fully refundable upon the car’s return without any damage. If a guarantee is required, the amount will be between €700 and €1200.

With Ride & Drive, you’re granted unlimited mileage without any extra charges, allowing you to travel across Greece freely in your rental car. However, it’s important to be aware of the key restrictions in place:

• • Traveling Outside Greece: It’s against our rental agreement terms to take the rented car outside of Greece. No insurance coverage will be provided if the car is taken across the country’s borders.
  • Ferry Travel: You are allowed to board a ferry to travel to an island with your rental car, but this requires Ride & Drive’s prior consent. Be aware that our insurance coverage does not extend to ferry travel.

Ride & Drive offers rentals with no mileage limit, allowing you to explore Greece without worrying about extra charges. You’re free to travel anywhere within the country. However, it’s important to note that taking the rented car outside of Greece is prohibited by the terms of the contract you’ll sign. Additionally, no insurance coverage is provided for travel outside the country.

There is an additional charge of €20 for picking up or returning the rental car outside regular hours, specifically from 21:00 in the evening to 08:00 in the morning.

Return Procedure:

The customer is obliged to return the car to our company’s offices, on the day and time stated in the contract. Following a brief inspection of the car, provided there are no damages or issues, transportation to your chosen location may be arranged. However, please be aware that transportation cannot be guaranteed and is only available in certain cases, depending on the destination and offices. This particularly applies to airport hires. Transportation options may vary depending on the location, so feel free to reach out if you have any specific questions.

Thessaloniki-Specific Return Procedure:

If your flight is too early in the morning and you have to return the vehicle before 08:00 in the morning, then there is a special return procedure of the car, directly to the airport parking lot, which you will be informed in detail on arrival. 

– All Ride & Drive rental cars are covered with 24-hour nationwide road assistance by a major insurance company we work with. For minor problems that may appear (e.g. battery change), you will be assisted by the road assistance or by the nearest car service. Our company will cover all the repair costs.
In the event of serious mechanical damage to the car there is no reason to worry, because our highly trained staff will bring you a replacement car to your location as soon as possible!

A) Partial Coverage Insurance (CDW) is included in the booking price by default and it is free of charge. In this case, for any damage to the car, either by an accident or by natural disasters (e.g. hail) you will be charged up to a specific amount, depending on the car category. For categories B1, C, your participation is up to 700 € of damage. For categories D, E G, I your participation is up to 1000 € of damage. For some specific car categories such as diesel or auto your participation may vary, but in any case, you will be informed accordingly by a booking confirmation email.

B) Full Coverage Insurance (FDW) covers you fully for any external damage, except car wheels and tires, under the car, and the interior (e.g. cigarette burns). The car’s glasses are included in this type of insurance. The extra charge for full Coverage is just € 5 per day for categories B1, C and € 7 per day for categories D, E, G, I.

If you have any questions, please don’t hesitate to contact us.

All Ride & Drive rental cars come with 24-hour nationwide roadside assistance provided by a reputable insurance company. For minor issues such as a battery change, you’ll receive assistance from the roadside service or the nearest car service, with all repair costs covered by our company.

In the unlikely event of significant mechanical damage to the car, rest assured as our highly trained staff will promptly deliver a replacement car to your location!

If you’re in a road accident, here’s what you should do:

• Stay at the scene of the accident.
• Call our company to report the incident.
• Notify your insurance company.
• If other vehicles are involved, ask the drivers to contact their insurance companies and the police if needed.
• If your car is too damaged to continue driving, come to our offices for a replacement.

You can cancel your reservation either by phone or online through our website. For reservations that required a 10% deposit via card, such as those made outside of Thessaloniki or for specific car models within Thessaloniki, please be aware that the deposit is non-refundable.

If you need to make changes to the dates and times specified in your contract, Ride & Drive provides flexibility for adjustments. Simply inform our company in advance and obtain approval from our staff. While we strive to accommodate such requests, please note that we cannot guarantee availability in advance. During peak seasons, extending bookings may not always be feasible, but we will make every effort to assist you.

For the safety of your children, child seats are recommended for children weighing up to 36 kg and up to 13 years old. The charge is 3 euros per day.

Ride & Drive is a Greek company with 25 years of experience in car rentals. Our customer-centric philosophy aims to cultivate strong personal relationships with our clients. Many of our customers have trusted our services for years, thanks to our competitive prices, transparent pricing with no hidden fees, unlimited kilometers, and prompt roadside assistance in case of car issues. 

Should you have any further questions or need clarification, please don’t hesitate to contact us via email at info@rideanddrive.gr or by phone at (+30) 2310 600024 (Monday-Friday 08:30-20:00 and Saturday 09:00-17:00). Our dedicated staff members are ready to assist you. 

We wish you unforgettable travel experiences and hope to welcome you back soon!